Klasična Lepeza Package

Klasična Lepeza Package is no longer in offer, but other service packages are available: Start Package, Smart Package, Superior Package and Package for the Youth.

Free transactions in HRK are payments for which no fee is charged, and refer to initiated payments in HRK or payments via standing order and SEPA direct debit to business entities in the Bank and payments in HRK to accounts outside the Bank.
Free transactions in HRK include only payments to accounts in the Republic of Croatia from the accounts included in the Lepeza Package that are conducted via mandatory and optional channels included in the Lepeza Package.
For channels arranged by the client that are not included in the Lepeza Package, the client cannot use the benefit of free transactions in HRK.

Assistance at home includes plumber, electrician, locksmith and glazier services.
The service is available in Croatia, at the address that you registered at Zagrebačka banka as the owner of the Lepeza Package or a separate service of Servis Centar. That may be any address of your choice, regardless of your address of residence.

In case you need Servis Centar services, you need to ask for assistance by calling the following numbers or by sending an email:

• if you're calling from Croatia, number 0800 222 384
• if you're calling from abroad: 00431 52503 6547
• email: zaba.hr@mondial-assistance.at

Servis Centar users may request assistance 24/7, 365 days a year.

Roadside assistance services in Croatia and abroad are used when your vehicle suddenly stops working due to a mechanical, electrical, electronic or hydraulic causes. Those services apply to personal cars used for private purposes, total mass up to 3.5 tons (not goods vehicles), and to motorcycles with registration plates registered at Zagrebačka banka. The driver must possess a valid car registration document.

If you use a debit card issued on your current account in euros or your giro account in euros included in a Lepeza mogućnosti package, the Package for the Youth, od one of our service packages – Start, Smart or Superior, to withdraw cash abroad from ATMs of UniCredit Group member banks, the Bank will charge you no fees, in accordance with the Fee Tariff Decision. Find more information - here.

Mondial Asistance, as the data processor, will ask for the following information: your name and surname, package model, IBAN, vehicle type and registration, accident location and contact number, brief description of the event, so they could identify you as the package user, i.e. enable the use of Servis Centar services.

In case of any questions regarding your data processing, please contact Mondial Asistance by calling 0800 222 384 (if you’re calling from Croatia) or 00431 52503 6547 (if you’re calling from abroad), or send an email to: zaba.hr@mondial-assistance.at.