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The services of Servis Centar are provided by Mondial Assistance, a partner of Zagrebačka banka, with an extensive network of partners worldwide.
Servis Centar is an integral part of every Lepeza Package and it is not necessary to arrange it separately. The scope of services offered by Servis Centar depend on the type of Lepeza Package you arranged.
Servis Centar
Servis Centar provides you with fast and effective assistance at home, roadside assistance and assistance while travelling.
The services of Servis Centar are provided by Mondial Assistance, a partner of Zagrebačka banka, and they include:
- roadside assistance
- emergency repairs in your home (plumber, electrician, locksmith and glazier)
- medical assistance
- travel insurance abroad.
Service Centar is a part of every Lepeza Package (product and service packages) and its range of services depends on the Lepeza you choose.
Platni Asistent Services users can use one of the three versions of Servis Centar:
When you need services of Servis Centar, call the toll-free number 0800 222 384 (local calls), 00 43 1 52503 6547 (calls from abroad) or write an email to zaba.hr@mondial-assistance.at.
Note: Service Centar services (S, M and L) are available for users who have arranged them by 31 January 2017 with Platni Asistent services, and you are charged the fee for the Platni Asistent Service and the fee for the Servis Centar version of your choice.
Benefits
Servis Centar effectively provides assistance in a variety of life circumstances:
- when you need the services of a plumber, a locksmith, a glazier or an electrician
- in the country and abroad, in case of an accident or illness, when you need a home medical visit, emergency medicine delivery, hospital care, etc.
- in case of an accident or sudden illness, we organize transportation of your children from abroad to your home and take care of organizational issues
- if your vehicle breaks down (a car of a motorcycle), we organize the towing or repairing of the vehicle, your accommodation or continuation of your travel
- legal assistance abroad
Arrangement
Use
In case you need Servis Centar services, you need to ask for assistance by calling the following numbers or by sending an email:
- if you're calling from Croatia, number 0800 222 384
- if you're calling from abroad: 00431 52503 6547
- email: zaba.hr@mondial-assistance.at
Servis Centar users may request assistance 24/7, 365 days a year.
Roadside assistance services in Croatia and abroad are used when your vehicle suddenly stops working due to a mechanical, electrical, electronic or hydraulic causes. Those services apply to personal cars used for private purposes, total mass up to 3.5 tons (not goods vehicles), and to motorcycles with registration plates registered at Zagrebačka banka. The driver must possess a valid car registration document.
Assistance at home includes plumber, electrician, locksmith and glazier services.
The service is available in Croatia, at the address that you registered at Zagrebačka banka as the owner of the Lepeza Package or a separate service of Servis Centar. That may be any address of your choice, regardless of your address of residence.
The Certificate to confirm coverage of medical expenses and medical assistance while travelling is issued at the request of the client in any Zagrebačka banka branch.
The Roadside Assistance services cover cases which occur in the following foreign countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, the Czech Republic, Denmark, Finland, Gibraltar, Greece, Ireland, Italy, Lichtenstein, Luxembourg, Hungary, Macedonia, Malta, Monaco, the Netherlands, Germany, Portugal, San Marino, Slovakia, Slovenia, Spain (including the Balearic Islands and Canary Islands), Sweden, Switzerland, Vatican City and the United Kingdom.
Security
Mondial Asistance, as the data processor, will ask for the following information: your name and surname, package model, IBAN, vehicle type and registration, accident location and contact number, brief description of the event, so they could identify you as the package user, i.e. enable the use of Servis Centar services.
In case of any questions regarding your data processing, please contact Mondial Asistance by calling 0800 222 384 (if you’re calling from Croatia) or 00431 52503 6547 (if you’re calling from abroad), or send an email to: zaba.hr@mondial-assistance.at.