Aktivan Platni Asistent Service

Aktivan Platni Asistent Service is no longer in offer, but other service packages are available: Start Package, Smart Package, Superior Package and Package for the Youth.

The services of Servis Centar are provided by Mondial Assistance, a partner of Zagrebačka banka, with an extensive network of partners worldwide.
Servis Centar is an integral part of every Lepeza Package and it is not necessary to arrange it separately. The scope of services offered by Servis Centar depend on the type of Lepeza Package you arranged.
Servis centar services (Small, Medium and Large) are available for all users who have arranged them by 31 January 2017 with one of the Platni Asistent services.

Free transactions in HRK are payments for which no fee is charged, and refer to payments in HRK to business entities in the Bank and payments in HRK to accounts outside the Bank.
Free transactions in HRK include only payments to accounts in the Republic of Croatia from the accounts included in the Aktivan Platni Asistent Service that are conducted via a required channel included in the Aktivan Platni Asistent Service.
For channels arranged by the client that are not included in the Aktivan Platni Asistent Service, the client cannot use the benefit of free transactions in HRK.

They can be used immediately upon the arrangement of the Lepeza Package and are made according to the calendar month and not the date of the Lepeza Package arrangement.

It is important to emphasise that, while transferring from one product package model to another, free transactions are not added. If you use 10 free transactions in the Dinamična Lepeza Package and transfer to Aktivan Platni Asistent Service (with 5 free transactions included), those 5 free transactions will not be added. Upon the next transaction initiation, it will be verified how many transactions have been used in the calendar month. In this case, 10 transactions have already been used, which is more than the 5 allowed in the Aktivan Platni Asistent Service and, in that case, the order initiation will be charged.

Mondial Asistance, as the data processor, will ask for the following information: your name and surname, package model, IBAN, vehicle type and registration, accident location and contact number, brief description of the event, so they could identify you as the package user, i.e. enable the use of Servis Centar services.

In case of any questions regarding your data processing, please contact Mondial Asistance by calling 0800 222 384 (if you’re calling from Croatia) or 00431 52503 6547 (if you’re calling from abroad), or send an email to: zaba.hr@mondial-assistance.at.