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Servis centar L

Servis Centar L includes:

Assistance in your house/apartment

  • organization of urgent arrival of workmen in case of urgent repairs (plumber, electrician, locksmith, glazier)
  • compensation for the bill of skilled workmen for provided services up to EUR 146
  • providing information on the addresses of workmen performing urgent repairs

Medical assistance in the country

  • organization of emergency doctor visit in case of an accident with coverage up to EUR 99.54
  • organization of emergency nurse visit in case of an accident with coverage up to EUR 99.53
  • emergency medicine delivery with coverage up to EUR 33.18
  • home care after discharge from the hospital with coverage up to EUR 99.54
  • providing information on medical facilities, medicines and pharmacies

Roadside assistance - in the country and abroad

  • organization of urgent repairs on the spot or vehicle towing with coverage up to EUR 192.45 in the country, and up to EUR 200 abroad
  • organization of a replacement car
  • organization of accommodation up to EUR 53.99 in the country or up to EUR 85 abroad
  • organization and coverage of expenses for continuation of your travel up to EUR 146/150
  • this applies to cars up to 3,5 tons used for private purposes that have a valid car registration document

Travel insurance abroad

  • coverage of medical expenses up to EUR 4,500
  • legal assistance with coverage of expenses up to EUR 1,200
  • medical transportation to a hospital in Croatia - no limit
  • return of your children to Croatia with organization and full coverage of expenses
  • transportation of family members to Croatia with organization and coverage of expenses up to EUR 300
  • organization of continuation of your travel with coverage of expenses up to EUR 150
  • coverage of luggage delay expenses up to EUR 50
  • delivery of emergency medicines with coverage up to EUR 30
  • delivery of urgent messages
  • information before your travel, in case of losing your personal documents, on Croatian agencies
  • transportation of a deceased person to Croatia (organization and coverage of expenses) EUR 3,000

For events included in Servis Centar L, you only need to directly contact Mondial Assistance and they will organize assistance! Call the toll-free number 0800 222 384 or write an email to zaba.hr@mondial-assistance.at.

Note: All users of the Lepeza Package are provided with Servis Centar S, M or L. However, if you are not a user of a Lepeza Package, you can arrange it with the Platni Asistent Service, and in this case the fee for the Platni Asistent Service and fee for Servis Centar version of your choice are charged.

Arrangement

The services of Servis Centar are provided by Mondial Assistance, a partner of Zagrebačka banka, with an extensive network of partners worldwide.
Servis Centar is an integral part of every Lepeza Package and it is not necessary to arrange it separately. The scope of services offered by Servis Centar depend on the type of Lepeza Package you arranged.

Use

In case you need Servis Centar services, you need to ask for assistance by calling the following numbers or by sending an email:

Servis Centar users may request assistance 24/7, 365 days a year.

Roadside assistance services in Croatia and abroad are used when your vehicle suddenly stops working due to a mechanical, electrical, electronic or hydraulic causes. Those services apply to personal cars used for private purposes, total mass up to 3.5 tons (not goods vehicles), and to motorcycles with registration plates registered at Zagrebačka banka. The driver must possess a valid car registration document.

Assistance at home includes plumber, electrician, locksmith and glazier services.
The service is available in Croatia, at the address that you registered at Zagrebačka banka as the owner of the Lepeza Package or a separate service of Servis Centar. That may be any address of your choice, regardless of your address of residence.

Security

Mondial Asistance, as the data processor, will ask for the following information: your name and surname, package model, IBAN, vehicle type and registration, accident location and contact number, brief description of the event, so they could identify you as the package user, i.e. enable the use of Servis Centar services.

In case of any questions regarding your data processing, please contact Mondial Asistance by calling 0800 222 384 (if you’re calling from Croatia) or 00431 52503 6547 (if you’re calling from abroad), or send an email to: zaba.hr@mondial-assistance.at.

Zagrebačka banka will process the personal data entered in the form below for the purpose of arranging a meeting in one of its branches and will keep them for 30 days. If you are a client of Zagrebačka banka, we suggest that you enter your OIB, so the banker could prepare the best financial offers based on the available data.
Read more in the Information on Personal Data Processing.

Your contact

Choose a branch for an appointment

Suggest a time for a meeting, and we will try to accommodate your request.