Through our Video Meeting service, you can:

1. arrange a general-purpose cash loan of up to EUR 15,000*,

2. be informed about the approval of a cash loan of up to EUR 40,000**,

3. get information about the credit card, housing loan or general-purpose cash loan application process.

* Provided Zagrebačka banka’s internal creditworthiness assessment criteria are met , clients who have been employed for an indefinite period for at least 6 months and whose last 6 salaries have been paid into an account opened with the Bank will not be required to provide a Declaration of Consent to Seizure or a Promissory Note when arranging loans of up to EUR 15,000 with a repayment term of up to 84 months.

** When the loan is approved, the contract documents will be waiting for you at the branch, and once they are certified by a notary public, the funds will be disbursed into your current account.

Making an appointment for a video meeting

You can make an appointment via our web page or your m-zaba.

Setting up your Video Meeting

It is important that you have at hand an identity document, a computer and a mobile phone with our online banking mobile application installed (m-zaba), as well as to turn on your camera and speakers.

The banker will never ask you for your card PIN or any card details (card number, expiry date or the security code appearing on the back of your card), your m-zaba PIN, token number, OTP or MAC data.

To conduct a video meeting, we use the Microsoft Teams platform, which is free and easy to use.

You can access it:

1. via your COMPUTER – you don’t have to install the platform, you can simply connect to it via your web browser (e.g. Microsoft Edge, Google Chrome, Safari), or

2. via your MOBILE PHONE - you have to install the free Microsoft Teams platform before the meeting (it is available on Google Play, App Store or App Gallery, just type in Microsoft Teams in your browser).

If you choose to install the platform, we recommend you do this while you have access to a Wi-Fi connection.

Video meeting with a banker

1.

Confirming your appointment

• After making an appointment, we will send you an e-mail confirmation and a link to your meeting.

2.

Setting up a video meeting

• You will connect to the meeting via the link that we will send you to the e-mail verified in our system.

3.

Identification

• You will receive a message for identification purposes on your mobile phone. To open it, touch it with your finger and log in the same way you log in to your online banking mobile application (m-zaba). After you log in, you will receive a message to verify your identity.

4.

Conversation

• During a video meeting, you can arrange a general-purpose cash loan of up to EUR 15,000, be informed about the approval of a cash loan of up to EUR 40,000, or get information about the credit card, housing loan or general-purpose cash loan application process.

5.

Electronic signing of documents

• You will sign the documents using a qualified electronic signature within your Digital Document Inbox.

6.

Arranging further steps to complete the service delivery process

• During your video meeting with a banker, you will agree on further steps necessary to complete the service delivery process.

Please find the details of the terms and conditions of the Video here.