Be careful and verify the sender requesting a payment

Phishing and fraud attempts through e-mail, SMS or apps such as WhatsApp and Viber are increasingly more common

Beware
Fake messages!

Oprez! Lažne poruke!




Scammers are everywhere, looking to steal your personal information and credit card data in order to gain access to your assets.

The following is key information that the bank will never request from you through any communication channel:

  • Full credit/debit card number, PIN numbers,
  • Credentials and token numbers, as well as token-generated codes (OTP, MAC)
  • Activation key to access online banking (m-zaba and e-zaba)

The bank never sends Viber, Whatsapp, e-mail and SMS messages or links requesting you to enter the abovementioned information for tax refund purposes, to receive payments or to update m-zaba. 

The bank will call and ask you to urgently transfer money from your account to some other account, citing safety reasons. 

The bank will never ask you to enter the MAC code to authorize transactions you did not yourself initiate.

Bank employees will never ask you to sign documents outside the branch office in order to continue your business relationship with the bank.

Ignore calls from scammers posing as bank employees or even police officers who are trying to convince you that you are in possession of counterfeit money, and that you need to hand it over to the official who will collect it in person.

Lastly, be careful when someone tries to convince you not to answer when the banker asks you why you're want to withdraw substantial funds or all of the funds from your account.

Inform your loved ones, especially elderly family members and protect yourself from scams!

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