Servis Centar packages

The Servis Centar services are provided by Mondial Assistance, a partner of Zagrebačka banka with a broad network of partners worldwide. Servis Centar is an integral part of every Package, and it does not have to be arranged separately. The scope of services included by Servis Centar depends on the type of Package you arrange.

The services may be used on the second business day of the week which follows the week when the Package was activated.

In case you need Servis Centar services, you need to ask for assistance by calling the following numbers or by sending an email:

• if you're calling from Croatia, number 0800 222 384
• if you're calling from abroad: 00431 52503 6547
• email: zaba.hr@mondial-assistance.at

Servis Centar users may request assistance 24/7, 365 days a year.

Home assistance includes plumbing, electrician, gas, locksmith, glazier and roofing services. The service is available in Croatia, on the address you registered with Zagrebačka banka as the Package owner. It can be any address you choose, regardless of your residence address.

Roadside assistance in Croatia and abroad is used when your vehicle suddenly breaks due to unexpected and unforeseen mechanical, electrical, hydraulic or electronic faults which lead to vehicle inoperability, including an empty battery. This also includes accidents and related events, driver errors and theft. These services apply to cars for personal use, with weight up to 3,5 tonnes (not trucks) and motorcycles with licence plates registered with Zagrebačka banka. The driver must hold a valid vehicle registration certificate.

The service covers events which occur in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Croatia, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Kosovo, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, the Netherlands, Portugal, Republic of San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican.

Digital wallet protection includes protection and benefits in the event of damage, theft, loss or fraudulent use of means of payment, accidental damage, loss or theft of means of payment or purchased items, as well as problems related to the delivery of purchased items and damage, theft, loss or fraudulent use of personal documents or keys.

Mondial Asistance, as the data processor, will ask for the following information: your name and surname, package model, IBAN, vehicle type and registration, accident location and contact number, brief description of the event, so they could identify you as the package user, i.e. enable the use of Servis Centar services.

In case of any questions regarding your data processing, please contact Mondial Asistance by calling 0800 222 384 (if you’re calling from Croatia) or 00431 52503 6547 (if you’re calling from abroad), or send an email to: zaba.hr@mondial-assistance.at.