On-line banking (e-zaba)

All you need is a computer with Internet access and a token which you arrange when arranging the e-zaba service.

To use e-zaba, the recommended operating system version is Windows 10 and higher (minimum 7 or 8.1) and Mac 10.14 (Mojave) or higher (minimum 10.12 (Sierra)).

e-zaba is optimized to work in Internet Explorer 11 and higher, Firefox (minimum Mozilla FireFox 36) and Google Chrome (minimum Google Chrome 64).

You can arrange e-zaba in any branch of Zagrebačka banka.

Retail users access e-zaba via website of Zagrebačka banka, www.zaba.hr, by selecting
the e-zaba link – Retail (Građani). When logging in to e-zaba, token identification is required.
Select m-token in the m-zaba application on your mobile device and enter the PIN you specified when activating m-token. In the main menu of m-token, select “OTP (APPLI1)” which will open a window containing a token serial number and OTP (one-time password), which are required for logging in to e-zaba. On the log-in page of e-zaba for retail users, enter the required data from your m-token in fields “Token serial number” (“Broj tokena”) and “OTP (APPLI1)” and then select “Log in” (“Prijava”).

In the main menu, select “e-Payments” (“e-plaćanja”) – “Payments” (“Plaćanja”) and select “Domestic payments” (“Plaćanja u eurima u zemlji”). Enter the required data into the payment order and select “Prepare order” (“Pripremi”). Confirm the transaction using your token.

When entering an order, select the required date of execution. Confirm the order by entering the MAC and conduct the payment – the order will be executed on the specified date.

You can create payment templates for orders that you frequently pay to the same recipient (for example, utility bills and other monthly bills). After you create a specific payment template, you can use it for future payments. You will only need to enter the items which have changed compared to the stored template (usually, the payment amount or reference number). You will notice that e-zaba saves your time because you do not have to fill in entire orders over and over again. You can assign a name to each template to easily find them when paying bills next time.

Using e-zaba you can make a term deposit, arrange i-Račun service for utility bills or arrange standing orders or direct debit – all that is only a few clicks away!

If you need to consult a banker, using e-zaba you can chat with e-banker who will answer all your questions and, if necessary, set up an appointment in your preferred branch.

Zagrebačka banka continuously takes care of the security of operation via Internet banking by applying the latest protection technologies and implementing preventive measures to protect each and every element of its services, and thus ensure the maximum protection against misuse.
Users access Internet banking using a token device or the m-token mobile application. Operational security of e-zaba is guaranteed by data coding and the application of a token or m-token accessed by entering a PIN.

You can pay abroad via m-zaba and e-zaba (for amounts up to EUR 10,000) and e-branch.

Payment via e-zaba:
• log in
• in the main menu, select the option "e-payments" and " Payments to recipients abroad"
• fill in the payment order with the necessary information
• select the "Prepare" option
• confirm the transaction with the token.

Payment via m-zaba:
• log in
• in the main menu, select the option "Payments" and "Payment abroad"
• fill in the payment order with the necessary information
• select the "Prepare" option
• confirm the transaction.

If your payment exceeds EUR 10,000 you can make the payment through e-branch:
• download the Request for payment to foreign recipients
• fill out the Request and send it to: e-poslovnica@unicreditgroup.zaba.hr
• using e-branch (chat), contact the e-banker who will, with your approval, carry out the payment to the recipient abroad. The Chat option can be found in the toolbar at the bottom of the page after you sign into e-zaba and is available Monday to Friday from 8 a.m. to 8 p.m.