Mission and values

Mission

We, the employees of Zagrebačka banka as part of the UniCredit Group, are committed to creating a new value for our clients.
As the leading Croatian bank and European group, we are committed to the development of the communities we live in, and we make our bank a stimulating place to work.
We strive for excellence and consistently try to be a bank which is easy to do business with.

Values

In our everyday work we stick to our Integrity Charter, which allows us to work as entrepreneurs, while continuing to create value for each of our stakeholders.
For us, striving for profit represents a positive value because it provides continuity and independence, as well as building a reputation with all our stakeholders.
We believe that integrity, as the initiator of social legitimacy, provides sustainability and values for our colleagues, clients, investors, local communities and society as a whole.

Our values are based on integrity as a condition of sustainability.

Righteousness
The prohibition of discrimination based on gender, age, race, political affiliation or trade union activity.
The practice of respect and care for people at all times.
The prohibition of preferential treatment in the employment, promotion and incentives policy.

Transparency
Share your knowledge without monopolizing for your own benefit.
Ensure transparency in career paths.

Respect
Clearly defined roles and responsibilities of all employees of the company.
Listening to people and paying constant attention, respecting their values, feelings, moral points of view without the use of any form of excessive pressure or insults.

Reciprocity
It represents cooperation, sharing of information and knowledge with the aim to create values and legitimation of our professional identity beyond organisational boundaries.
Active listening to the needs of our colleagues and attempting to make a positive impact on our working environment.

Freedom of action
Creating an appropriate atmosphere of freedom of expression of different opinions and views in general.
Providing everyone with a chance to practice the values of entrepreneurship and develop their own professional personality.

Trust
We keep our word, admitting the possibility of mistakes committed in good faith.